Returns & Refund Policy

Returns & Refund Policy

Your satisfaction is our priority. Please read our complete refund and return policy below. If you have any questions, our team is always here to help.

Return Eligibility

We accept returns within 7 days of delivery. To be eligible for a return:

  • Item must be unused and in original packaging
  • The item must not be opened or damaged
  • Original receipt or proof of purchase is required
  • Items on sale or discounted are non-returnable

Refund Process

Once we receive and inspect your returned item, we will notify you. If approved:

  • Refund will be processed within 5–7 business days
  • Refund will be issued via JazzCash, Easypaisa, or Bank Transfer
  • Original shipping charges are non-refundable
  • COD orders refunded via bank transfer only

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Opened skincare or makeup products
  • Lip products, mascaras, and eye products
  • Items marked as "Final Sale"
  • Gift cards or promotional items

Damaged or Wrong Item

If you received a damaged or incorrect product:

  • Contact us within 48 hours of delivery
  • Send photos of the item and packaging via WhatsApp or email
  • We will send a replacement or full refund at no extra cost

How To Return

  1. Contact us via WhatsApp or email with your order number
  2. Our team will confirm your return request
  3. Pack the item securely and ship it to our address
  4. Share the tracking number with us
  5. Refund will be processed after item inspection

Contact Us

Phone: 03709368414

Email: glowifybeauty.pk@gmail.com

Refund Methods: JazzCash, Easypaisa & Bank Transfer

Return Shipping: Customer pays return shipping cost unless item is damaged or wrong.