FAQ – Frequently Asked Questions

📦 Orders & Shipping

Q: Delivery mein kitna time lagta hai?
A: Hum poore Pakistan mein 3–7 business days mein deliver karte hain. Dopahar 2 baje se pehle place hone wale orders same day process hote hain.

Q: Main apna order track kaise karun?
A: Ship hone ke baad aapko SMS ya WhatsApp par tracking number bheja jaega.

Q: Kya free shipping available hai?
A: Haan! PKR 2,500 se upar ke orders par free shipping milti hai.

💳 Payment

Q: Kaunse payment methods accept kiye jaate hain?
A: Hum Cash on Delivery (COD), bank transfer, aur online credit/debit card payment accept karte hain.

Q: Kya Cash on Delivery available hai?
A: Haan, COD poore Pakistan mein available hai.

🔄 Returns & Exchanges

Q: Kya main product return ya exchange kar sakta/sakti hoon?
A: Haan! Delivery ke 7 din ke andar unused aur original packaging mein wapas bheja ja sakta hai. Tafseel ke liye hamari Returns Policy dekhein.

Q: Agar damaged product mila to kya hoga?
A: Item milne ke 24 ghante ke andar photos ke saath WhatsApp ya email par humse raabta karein – hum foran hal karenge.

💄 Products

Q: Kya products authentic hain?
A: Bilkul! Glowify Beauty ke tamam products 100% genuine aur trusted suppliers se sourced hain.

Q: Kya products sensitive skin ke liye safe hain?
A: Zyada tar products sab skin types ke liye suitable hain. Specific details ke liye product description zaroor dekhein.

📞 Contact

Q: Customer support se kaise contact karein?
A: Hamare Contact Page par, WhatsApp par, glowifybeauty.pk@gmail.com par email karein. Hum 24 ghante mein jawab dete hain.